Urbana smart card

Mission and vision

Mission

Provide modern, comfortable, safe and reliable public transport and the related services for the people of the Ljubljana Urban Region (LUR).

Vision

  • Keep the status of the largest public carrier and become one of the leaders in the area of integrated public transport in LUR.
  •  Develop modern, comfortable, safe and reliable transport that will follow the state-of-the-art technologies, consumer flows and ecological orientation.
  • Stimulate the establishment of conditions which will guarantee that the public transport becomes a desirable and preferential alternative to other types of transport by participating in the regional development programme of LUR and the strategy of sustainable development of the Municipality of Ljubljana.

Policies

  • Provide modern, comfortable, safe, reliable and customer-tailored public transport and other services.
  • Constantly increase the satisfaction of customers, business partners, social environment representatives and employees in accordance with the business determinations and abilities of the company.
  • Manage and reduce the harmful impacts on the environment in all phases of business processes.
  • Prevent the harmful impacts on the underground water at the location of the company which is located on a water protection area.
  • Provide constant improvement of working conditions and reduce the risks that influence the safety and health at work of the employees and the contractual partners.
  • Constant improvement of the system of management, safety and health at work and protection of the environment.
  • Improve the efficiency of the company.
  • Improve the information for the users and the visibility of the company.