City Public Transport

Dear Ljubljana City Public Transport Passengers

In order to make your staying in Ljubljana more comfortable and mobile, we would like to offer you some of the information on  Ljubljana City Public Transport.

SELLING POINTS OF URBANA CARD AND OTHER FARES
Slovenska 56, 1000 Ljubljana: 7 am to 7 pm, on weekdays only

Ticket vending machines (Urbanomats)
and all other selling points

INFO ON URBANA CARD AND BUS d.o.o. FARES (Suburban Bus Transport), CONFISCATED AND FOUND URBANA CARDS
Tel: +386 (0)1 430-51-74, +386 (0)1 430-51-75, +386 (0)1 430-51-76
(Weekdays only: 7am - 7pm)

INFORMATION (schedules, routes, info for passengers with special needs)
24 hours daily: + 386 (0)1 58 22 425

LOST AND FOUND  ITEMS
T: +386 (0)1 58 22 464
Weekdays only: 7am – 5pm

PRAISES AND COMPLAINTS
+ 386 (0)1 58 22 506
Weekdays only: 8am - 2pm

E-MAIL
General: mail@lpp.si
Urbana card: urbana@lpp.si

WEB SITE
www.lpp.si

INFORMATION ON BUS ARRIVALS
1.Via internet (Bus Telargo Stop on www.lpp.si) you can find out when buses are arriving at a specific bus stop you choose:
Napovedi prihodov avtobusov
2.Another possibility to get this kind of information is via LPP BUS INFO which is a real time information on bus arrivals however available only on Slovenian mobile phones via text messages or on the website under the symbol:
3. Via phone call: 090 7220 (Costs 1,09 € incl tax)

GENERAL INFORMATION
Terms of use, schedules, fares, types of Urbana cards and types of tickets are available on www.lpp.si and at LPP Information Centre at Slovenska 56 in Ljubljana.
Entering and exiting is permitted only at designated stops. Passengers may only enter through the front door next to the driver and exit through the other doors. At bus stops located outside of Ljubljana's circle please ring the driver, or stand up and prepare to exit, as it is not required to stop the bus at every bus stop. If there are no passengers at the bus stop wishing to enter, the bus will also not stop if it is outside Ljubljana's circle. Please, remember that some busses have an exit button next to the doors that needs to be pushed for the doors to open.
The fare must be paid immediately after entry with a validation of Urbana card. Smoking, eating and drinking are not allowed on the bus. Drivers, control officers, city constables and city inspectors can deny entry and enforce the passenger to leave the bus if the passenger's behaviour represents a danger to law and order, if the passenger is visibly drunk or intoxicated or is causing damage to other passengers or the vehicle's equipment. Highly inflammable, explosive, toxic or other hazardous materials, firearms and other objects forbidden by law may not be brought onto the buses. In accordance with "BUSBONTON" we ask the passengers not to address the driver during the ride, to move towards the back exit door, to give up their seat to the elderly and pregnant women, to consider people with special needs, not to use their rollers, skateboards or roller blades while on the bus and to take appropriate care of LPP property.

OPERATING HOURS AND BUS SCHEDULE INFORMATION
Most bus routes operate 5am - 10.30pm (Sundays from 6am).
Night routes:
N1 (10.30pm - 4.50am)
2 in 6 (2.50am - 0.20 am)
N3 (9.00pm-4.50am)
N5 (9.00pm-5.00 am)
11 (2.50am - 4.50am)

On Saturday there is no service on routes 1D, 19B,22,24,28,29
On Sunday there is no service on routes 1D,7L,8,11,18,19B,21,22,24

URBANA SMART CARD

City buses have electronic payment system based on no-contact smart card called Urbana. Urbana cards are electronic ticket carriers.

URBANA value card (yellow) is without a name of the holder and is transferable. You can buy and top it up with credit up to 50 EUR (at Urbanomat top-up stations; the lowest amount of credit is 1 EUR) or with transferable monthly and yearly tickets.


URBANA time card (green) is issued with the name of the holder and it is not transferable. You can top it up with a selected monthly ticket and/or with credit up to 50€.

Both types of cards are valid on all Ljubljana city bus routes. The credit does not lapse. The payment must be made at the beginning of the ride by touching with your card at one of the green readers (validators) on the bus.
One fare will cost you 1,20€ including 90 min ride within all the City Public Transport bus routes. However, you should validate your card (touch the reader with the card  Urbana) every time you enter the bus.
In order to pay for two or more passangers, please tell the bus driver – before validation at the driver's reader (validator) – that you wish to buy more than one ticket and how many would you like to buy. The passengers you paid for should during the ride stay near you.
Please remember, that all selling points where Urbana cards can be purchased and topped-up are marked with a red round label with Urbana written on it.
From Mai, 11th, 2009 Urbana is the only payment system used on Ljubljana city buses. For local passengers a mobile phone payment system called Moneta is also in place.

TICKETS
All tickets are carried on Urbana cards.
Value ticket: single fare paid from pre-paid credit on Urbana card that enables free transfers within 90 minutes.
Personalised monthly tickets: valid for an unlimited number of rides on all routes from the 1st day of the month until the 5th day of the following month. No photo necessary. A range of monthly tickets is available, some of them at subsidised prices. For more information please enquire at LPP Information Centre.

CONTROL AND PENALTIES
Passengers without a valid or with an unvalidated Urbana card can be asked to leave the bus and are liable to a penalty of 40 EUR. Control is performed by control officers, city constables and city inspectors.
If you are an URBANA time card (green) holder, you should – during the inspection on the bus – show a personal document including your photo which enables control officers to identifiy the card holder with the passenger.

LOST URBANA CARDS
Please report cases of lost or stolen cards immediately by calling a free phone number 080 60 77 or make a call at LPP Information Centre +386 (0)1 430-51-75, +386 (0)1 430-51-76. More information will be provided upon report.

CHILDREN
Children up to the age of 6 years travel free of charge. Children up to the age of 5 years are not required to have an Urbana card. Children between 5 and 6 years of age must have an Urbana card with which they have to validate, but they travel free of charge. Children's Urbana cards are available at LPP information centre.
Children up to the age of 6 years must travel with adults (over 18) or be accompanied by an older child or minor (over 10) with consent of parents, legal guardians or foster parents of the child.

No charge for transport of prams and strollers.

PASSENGERS WITH DISABILITIES
Buses marked with blue stickers with a white pictogram of a person in a wheelchair are equipped with ramps. Please ask the driver for assistance. Most city buses have one-level low floors and are equipped with audio announcers of bus stops. No charge for transport of wheelchairs. If you need any additional information on buses (when a specific type of the bus is coming to your bus station) please call: + 386 (0)1 58 22 425.

ANIMALS AND LUGGAGE
Dogs on city buses are allowed except during rush hours. Dogs must be clean, healthy and on a leash. They must wear a muzzle and have a valid vaccination certificate. Other small animals can only travel in cages and in a manner that doesn't disturb or endanger other passengers as well as animals. There is no fare for animal transport.

LOST AND FOUND
Please hand over any found items to the driver. Found items of value are kept at LPP on Celovška cesta 160 for a month and later handed over to Ljubljana - Šiška precinct police department. Common items are kept at LPP for three months and, if not claimed, later disposed off.

HIRE LPP BUS
LPP buses offer comfort and safety during travelling. The vehicles fulfil the requirements of the valid regulation and are equipped with the ABS system, ASR, safety belts on exposed seats and a system that allows the driving off the bus stop only with closed doors. Bus maintenance is regular within the framework of permanent offices for maintenance and repairs of commercial vehicles in LPP company. Our drivers have long-lasting experience.
Information: avtobus@lpp.si

ADVERTISE ON LPP BUSInformation for advertising on the outside surfaces: mediabus@siol.net
Information for advertising on the inside surfaces – digital screens GEM: info@gem.si
Information for advertising on the inside smaller surfaces, samplings and other creative ways of advertising: mail@lpp.si.

Take a ride on LPP!